FAQ's & PRIVACY POLICY

ARE YOU QUALIFIED ?

I am PGCE Teacher qualified, with a background in creative studies. Including studying a degree in Jewellery & Silversmithing. My love for photography pushes me to continually develop professionally so attend courses where necessary & possible, 

Possessing a full DBS check and business insured. 

WHAT IS INCLUDED IN YOUR SESSION FEE?

Shoot Time 

All images professionally edited at no additional charge.

A link to your very own password protected gallery so you can view and choose your images and which products you would like.  This is normally between 10-14 days after your shoot.

Flexibility on shoot location, I come to you, it can be an outdoor location of your choice. 

Postal costs for delivery of products.

WHAT TYPE OF PRODUCTS DO YOU OFFER?

I offer both individual products and packages to make the decision process simple. 

COPYRIGHT

Simcowithax Photography  releases the right for you to share & print your photos when you purchase digital images. I retain the copyright for all the images.

HOW MANY IMAGES WILL I GET FROM MY SHOOT?

All photo-shoots are different however the average shoot generally produces somewhere between 25 – 50 final images.  I will also create black and white images whenever aesthetically possible for the images.   

WILL I ALWAYS HAVE ACCESS TO MY ONLINE GALLERY?

No sorry ! Your gallery will be live for 2 weeks then deactivated.

Postage & Packaging

There are no hidden costs, postage & packing is included. I trey to recycle packaging as much as possible. All packaging is also done by Kim.

WHAT IF I HAVE TO CANCEL THE DAY OF THE SHOOT?

Gosh do not worry, ! Life happens, please don’t “try” to make the shoot –  Your deposit is non-refundable but it is 'transferable' so another session can be rescheduled. It is best that both you and your children are all happy & healthy to get the most out of your shoot. All I ask is that you get in touch as soon as possible if you need to reschedule. If you wish to cancel completely you will lose your non-refundable deposit as I am sure you appreciate that the time was closed for you. 

FURTHER QUESTIONS

I am self employed and a mummy so available 7 days a week, most of the day and evening via  email or facebook ,however I  cannot always guarantee that I will respond immediately. But I will endeavour to respond as soon as I can. This is not a huge corporate business but just little me photographing, editing, creating website and accounts.. I endeavour to offer a stress free and wonderful experience, however if you do have a complaint about the service Simcwiithax offered, then please do email Simcowithax@gmail.com.

 

 

** Simcowithax Photography Full Terms & Conditions available here

 

PRIVACY POLICY

Simcowithax Photography, is committed to protecting and respecting your privacy.

The Policy explains when and why we collect personal information about people who visit the website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to simcowithax@gmail.com. 

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use Simcowithax Photography website, Shoots or via Simcowithax Social media platforms, for example, when you contact us about products and services or if you register to receive Simcowithax Photography mailing list . 

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address. If you purchase a product from us your postal address will also be kept until your order is dispatched then deleted.  

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • process orders that you have submitted;

  • to carry out our obligations arising from any contracts entered into by you and us;

  • dealing with entries into a competition;

  • seek your views or comments on the services we provide;

  • notify you of changes to our services;

  • send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example accounting information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from Simcowithax Photography. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: simcowithax@gmail.com

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: simcowithax@gmail.com. 

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information Simcowithax Photography hold about you.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in April 2018.

Kim SImcox @Simcowithax Photography is located in North Wales, covering Anglesey, Gwynedd, Conwy, Denbighshire . Other areas happy to cover: Staffordshire & Cheshire. Specialising in Newborn & Family lifestyle photography. Capturing real moments as they unfold. Maternity Shoots- Newborn Shoots - Event Photography -Commercial Photography - Family & Children Photography. 

©2018 Simcowithax Photography